We accept payment from all major credit cards. All credit card orders are process securely using PayPal. PayPal is a method for online purchases that allows users to send and receive money online. PayPal offers a fast,safe and easy method of payment without disclosing your credit card or other financial information to the merchant.

After you complete your order, and the order is successfully submitted you will see a confirmation screen showing your order number. You will also receive an email confirmation of your order which includes your order number as well as a list of items contained in your order.

Online orders will be processed immediately upon payment. Therefore changes to or cancellations of orders are not possible. Please check your order carefully before submitting.

Our regular delivery schedule will be from Monday to Friday from 9am to 8pm. All deliveries are sent with registered couriers and must be signed for at the time of delivery. It is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery. We are unable to redirect orders once items have been dispatched.

Yes, we will send you an confirmation SMS with the tracking number once the items has been dispatched.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

If you would like to order an item that is currently out of stock, you can either email us at lemongrass@lemongrasshouse.com.ph ,you will be placed on our reservation list and contacted as soon as the product arrives fresh from Phuket.

We respect your privacy. We will never share or forward information about you to other sites nor do we give access to marketing sites to gather information about you while you shop.